Terms & Conditions

TERMS & CONDITIONS

Welcome to CERO CARE PRODUCTS LLP (“CERO”, “we”, “our”, “us”). By accessing or using our website, you agree to be bound by these Terms & Conditions (“Terms”). Please read them carefully before using our website or purchasing our products.

CERO may update or modify these Terms at any time without prior notice. If you continue to use our services after changes are posted, you will be deemed to have accepted those changes.

  1. NATURE OF BUSINESS
    We are a manufacturer and seller of products across the following categories:

Home Care Products

Personal Care Products

Pet Care Products

Laboratory Chemicals

3D Printed Products

Our website serves as an e-commerce platform for retail and bulk purchases of these products.

  1. PAYMENTS
    We accept payments through:

Credit Cards

Debit Cards

Net Banking

UPI

Wallets

For faster processing, we recommend using instant payment methods (Credit/Debit Card, Net Banking, UPI). Orders will be processed only after payment confirmation.

  1. ALLOTMENT & SHIPPING
    Orders are allotted to customers whose payment is received first.

Orders containing multiple items may be shipped separately.

Shipping timelines vary based on product type, stock availability, and delivery location.

Laboratory chemicals and certain restricted items will be shipped only to eligible buyers, as per applicable regulations.

  1. PRODUCT INFORMATION & COLORS
    We strive to display our products, including colors, descriptions, and specifications, as accurately as possible. However:

Actual product colors may vary due to monitor/screen settings.

Product packaging and labelling may change without prior notice.

  1. OBJECTIONABLE OR RESTRICTED MATERIAL
    CERO shall have no liability for any content that may be deemed offensive, indecent, or objectionable.
    For Laboratory Chemicals, customers must ensure compliance with local, state, and national laws regarding purchase, handling, storage, and usage.
  2. USER WARRANTY & REPRESENTATION
    By using our website, you confirm that:

You are at least 18 years old or have parental/guardian consent.

You have the legal capacity to enter into a binding agreement.

Any content you submit does not infringe on third-party rights.

For certain products (e.g., Laboratory Chemicals), you have the necessary licenses, permits, or professional qualifications to purchase and use them.

  1. PRIVACY COMMITMENT
    We value your privacy and are committed to protecting your personal information.

Your data will be used in accordance with our Privacy Policy.

We may use your contact information to send you offers, updates, and product recommendations based on your preferences and past purchases.

  1. PRICING
    All prices are listed in Indian Rupees (INR) and are subject to change without notice.

Prices displayed at the time of order are applicable for that purchase.

Taxes, shipping fees, and handling charges may apply as per applicable laws.

  1. TERMINATION & CANCELLATION
    We reserve the right to cancel or refuse any order if:

Payment is not successfully processed.

The order violates our policies or applicable laws.

The product is unavailable or discontinued.
You may cancel your order before it is shipped, subject to our Cancellation Policy.

  1. RETURNS & REFUNDS
    Returns are accepted only for damaged, defective, or incorrect products, subject to our Return Policy.

Certain items such as Laboratory Chemicals, opened Personal Care items, and custom 3D Printed products are non-returnable.

  1. SEVERABILITY
    If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall remain in full effect.
  2. GOVERNING LAW & JURISDICTION
    These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
  3. HEADINGS
    Headings are included for convenience only and do not affect the interpretation of these Terms.
  4. SERVICES OFFERED
    Upon placing an order and confirming payment, we will ship the product(s) to you and be entitled to payment for the products and related services.

Company Details:
Company Name: CERO CARE PRODUCTS LLP
Brand Name: CERO
Registered Address: A205, Eco Friend Industries, TTC MIDC, South Central Rd., Pawane, Navi Mumbai 400710
State: Maharashtra IN
PIN Code: 400710

GSTN: 27AANFC3744Q1ZR