CANCELLATION & REFUNDS

CANCELLATIONS

Orders once placed can be cancelled on the same day by reaching out to our customer care. If you cancel your order before the product is shipped, in time, we will refund the full amount back into your account.

 

REFUNDS

We offer a 7 day money-back guarantee on the purchase of all our products, from the date of receipt of product.

All buyers of all our products can return the products to us within 7 days of usage, if you are not happy with the results.

You need to ship the product back to us.

 

Return Shipping Address:

‘A205 TTC MIDC, Pawane, South Central Rd., Navi Mumbai Maharashtra INDIA 400710, Opposite Gami Industrial Park, Near Pawane Weight Bridge.’

 

We will immediately process the refund once we receive the product.

We will refund the full amount of the product minus shipping charges.

 

All refunds shall be issued by RTGS/NEFT/IMPS directly to your account.

(NOTE: Please provide your bank details [1. Name], [2. A/C Number], [3. IFSC Code] to our Customer Service team when you request for a Refund)

 

While we take a lot of effort to ensure that every customer’s expectation is fulfilled, we understand that sometimes, we make mistakes and cannot match up to your expectations. So if there are still any concerns, do reach out to us and we will see what can be done. Please contact our customer care (Ph: 750 6939 569/ Email: mail@cerodour.com) regarding cancellation or refunds.